All programs broadcast on our station are regulated by the Commercial Radio
Codes of Practice.
The Codes deal with, taste and decency, accuracy and fairness in news and
current affairs, advertising, Australian music, broadcasts of emergency
information and a formal complaints handling process.
If you reasonably believe that a program has breached the Codes you are able
to make an official complaint.
The official complaint cannot be anonymous, must be in writing and must
provide enough information to enable us to investigate the complaint and
provide a response.
The reference to ‘in writing’ means a letter or fax, also acceptable is the
use of our web complaints form which can be downloaded from this page.
Once we've received your official complaint in writing we will respond to
you within thirty days of receipt using the address provided.
On receipt of our response, if you are not satisfied you may then refer the
matter to the Australian Communications and Media Authority (ACMA).
Making a complaint
To make a complaint using the web complaints form download the form
Once you've completed the written complaints form you may:
FAX the completed form to: Station Manager on 07 5523 0397
POST the completed form to: Station Manager, Radio 97, PO Box 97,
Coolangatta, QLD 4225.
A copy of the Commercial Radio Codes can be obtained from
Commercial Radio Australia.